Effective Date: August 09, 2023
Welcome to Vital Sports Nutrition’s website (“Website”) accessible at https://vsnutritions.com/. At Vital Sports Nutrition (“Company”, “We”, “Us”, or “Our”), we are committed to providing you with high-quality products and excellent customer service. We understand that there may be instances where you may need to request a refund for your purchase. This Refund Policy outlines the conditions under which we offer refunds for our products.
1. Refund Eligibility
We offer a refund for our products within 30 days from your purchase date. To be eligible for a refund, the following conditions must be met:
You must provide a genuine reason for requesting a refund. We encourage open communication and value your feedback. Please let us know the specific reasons for your dissatisfaction with the product.
The product for which a refund is requested must be in its original form, undamaged, and in a condition suitable for resale. Products should be returned in their original packaging, with all accessories and components included.
2. Initiating a Refund
To initiate a refund request, please follow these steps:
Contact our customer support team at Info@vsnutritions.com within 30 days from the date of your purchase. Please provide your order details and a detailed explanation of why you are requesting a refund.
Our customer support team will review your request and provide you with a return authorization if your request meets the eligibility criteria. You will receive instructions on how to return the product.
Return the Product
Return the product to the address provided by our customer support team. Ensure that the product is securely packaged to prevent damage during transit.
3. Refund Process
Once we receive the returned product and verify its condition, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution’s processing times.
4. Non-Refundable Items
Certain items are non-refundable, including:
Products damaged, used, or altered from their original condition.
Products purchased from third-party retailers or distributors.
We currently do not offer exchanges for products. If you wish to replace a product with a different item, please follow the refund process and place a new order for the desired product.
If you have any questions or concerns about our Refund Policy, please contact our customer support team:
By visiting our website: https://vsnutritions.com/
By email: Info@vsnutritions.com
By phone: 91 9654-48-2458
By purchasing on the Vital Sports Nutrition Website, you acknowledge that you have read, understood, and agreed to abide by this Refund Policy. If you do not agree to this Refund Policy, please refrain from purchasing on the Website.